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Customer Success Department

First-Class Service with Every Journey

Welcome to the beating heart of Signal Tours: our Customer Success Department. We pride ourselves on being one of the most essential pillars of Signal Tours, ensuring that every aspect of our customers’ experience flows seamlessly. Our team carries the weight of ensuring our customers’ satisfaction and retention, from the moment they first reach out to Signal Tours.

Our Mission and Function

Each of our clients is paired with a dedicated and experienced Corporate Account Manager. This manager’s role is to guarantee customer satisfaction, guide clients through their on-boarding process with Signal Tours, assist in the development of their corporate travel policies, and facilitate commercial agreements with airlines and other vendors. We stand as the focal point for all customer needs, providing support and solving ad hoc issues as they arise.

Moreover, our clients benefit from an extensive service network encompassing all company departments, including Finance, IT, and Reporting. These resources are accessible either directly or through the account manager, ensuring a smooth experience.

Our strengths

Commitment to Exceptional Service: At Signal Tours, providing outstanding service is our utmost priority.
Experienced Account Managers: We maintain a team of highly experienced and professional account managers who are available to address any client needs.
Comprehensive Reporting: We ensure clients receive detailed reports, including monthly, quarterly, semi-annual, and annual summaries.
Proactive Communication: In times of crisis, we ensure our clients stay informed by providing updates on airline resumptions, cancellations, and other relevant information.
Regular Client Meetings: We initiate periodic meeting with clients to ensure their satisfaction and identify additional needs.
Wide Range of Services: We take the initiative to present clients with a comprehensive array of services, tailored to their individual requirements.

Choosing Signal Tours means entrusting your corporate travel needs to a team that values service above all. With our skilled account managers and comprehensive service offerings, we ensure that every aspect of your travel experience is managed professionally and efficiently.